FAQ

What are the shipping times and costs?

• Standard Shipping: Orders are delivered within 7-14 business days.
• Shipping Cost:
  • Orders under $70 USD: $6.99 USD
  • Orders over $70 USD: Free shipping

How long does order processing take?

Order processing typically takes 4-7 business days. While we usually process orders within 4 days, high demand periods may extend this to 7 days.

Do you offer international shipping?

Yes, we offer worldwide shipping.

• Standard Shipping: 7-14 business days
• Cost: $6.99 USD for orders below $70 USD; free shipping for orders over $70 USD

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress. Please allow 24-48 hours for the tracking information to update.

What happens if my package is lost or damaged?

• Lost Packages: If your order is marked as delivered but you haven't received it, please contact us within 7 days of the delivery date. We'll assist you in locating the package or provide a replacement if necessary.
• Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We'll work quickly to resolve the issue.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately at keyboardkraft@outlook.com. We can update the address if the order has not yet been shipped.

What is your return policy?

We offer a 30-day return policy for all products. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at keyboardkraft@outlook.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Who pays for return shipping?

For returns due to defects or errors on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.

How long does it take to process a return?

Once we receive your returned item, we will inspect it and process the return within 5-7 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed.

What if I receive the wrong item?

If you receive an incorrect item, please contact us immediately at keyboardkraft@outlook.com with your order number and a photo of the received item. We will arrange for the correct item to be sent to you as quickly as possible.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact us at support@keyboardkraft.com as soon as possible with your order number and the changes you'd like to make.

Are your keycaps compatible with all mechanical keyboards?

Our keycaps are designed to fit Cherry MX and MX-style switches, which are common on many mechanical keyboards. If you're unsure about compatibility, please contact us with your keyboard model, and we'll be happy to help.

What materials are your keycaps made from?

Our keycaps are made from high-quality PBT material, known for its durability and resistance to wear. This ensures a long-lasting and vibrant typing experience.

Do you offer custom keycap designs?

While we offer a wide range of unique designs, we are also open to custom requests. Please contact us at keyboardkraft@outlook.com with your ideas, and we'll see if we can bring your vision to life.

How do I care for and clean my keycaps?

To keep your keycaps looking their best, we recommend adding our Cleaning Brush & Keycap Puller bundle to you cart when purchasing your keycaps. A soft bristle brush will achieve a similar result.